Tuesday September 15, 2009 at 8:38

“I have no self-interest in this fight beyond wanting to wanting to see less tragedy and suffering in the world.”

Doctors for America - Bringing Doctors Voices to Health Care Reform

Dr. Alice Chen describes her motivation for health care reform.  I share her motivation.  I see a brighter future in which government plays its right and appropriate role regulating the excesses of the insurance industry:

People should not be kicked off their insurance when they become ill.

People should not be denied care because of pre-existing conditions.

Almost every one of us in practice cares for people who have suffered deeply from the status quo.  Patients who cannot afford the multiple co-pays for the meds they need to regulate their chronic conditions.  Patients who have to wait while I jump through administrative hoops to obtain permission from insurance bureaucrats.

We can do better.

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Sunday September 13, 2009 at 9:01

“Primary care clinicians routinely face unreasonable time pressures, a chaotic work pace, and bureaucratic impediments. Onerous paperwork requirements that obstruct patient care have to be reduced. And instead of the current system which encourages doctors to rush through as many office visits as possible, physicians who take the time to counsel, guide, and address all of their patients’ concerns should be rewarded. Better valuing the doctor-patient relationship will increase satisfaction, not only for physicians, but for their patients as well.
Such solutions, however, have been largely absent from the health reform conversation.”

Why the doctor won’t see you now | KevinMD.com

So true, Kevin.

I used to think that I had to have payment reform before I could shift the practice paradigm and start really caring for my patients again, using the full scope of my training in comprehensive primary care.

It finally dawned on me that the paradigm shift started with accepting that I could start myself by putting my own house in order.

1:  Radically reducing practice overhead through useful information technology got me off the hamster wheel.

2:  Aggressive pursuit of comprehensive primary care:

- superb access: patients say “I can get care when and how I need it”

- relationship: superb continuity and the time we need to build trust

- comprehensiveness: learning how to support patients as they navigate the rough waters of complex behavior change

- care coordination: technology and processes in place to bridge the silos of health care

I did this while continuing to work with the insurance industry in my practice, which means that this work came at considerable financial cost to my practice as almost none of this work is valued by the insurance industry.

Because the insurance industry continues to offer only lip service instead of true support for this work, other colleagues of mine have chosen to step out of that paradigm and work directly for patients who recognize the worth of this kind of practice.

I yearn for the day when employers and the gov’t recognize the dramatic reduction in total cost (~30%) that comes from this kind of care.  I yearn for the day when they will unleash the potential of primary care across the US and fully fund our work, but I’m no longer holding my breath.

The paradigm shift may be too radical for insurers, too radical for gov’t programs that are more interested in checking boxes than exploring fundamental change that gets the results they say they want.

The good news is that the patients get it.  They know that this is better for them.  We’ll continue to see docs shift to this new model of practice because it gets them off the hamster wheel, because it makes it possible to practice good medicine again, because it is the right thing to do for their patients.

It bothers me that the cost has to rest on the shoulders of the patients, but right now that’s where we’re finding real support for comprehensive primary care.

Groups like Qliance in Seattle and HealthAccess in Rhode Island and Hello Health in NYC are making this paradigm shift possible for a wider swath of the population and given the intransigence of the insurance industry, that’s where we’re going to see the most interesting advances in care delivery.

Right now primary care physicians have a choice: continue in the current paradigm (“50% of Primary care ready to throw in the towel”) or join the growing community of those who are taking our profession back, re-energized in our work, no longer marking time while waiting for retirement.

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Saturday September 12, 2009 at 8:24

While the U.S. health care bureaucracy frets and fumbles over what to do, one Anchorage doctor says he has found a way to care for people in a more satisfying, yet cost-effective way. A newspaper advertisement for Dr. Daniel Steward’s office off Dimond Boulevard describes his “Ideal Medical Practice.”

It promises 30- to 60-minute doctor visits, and the ability to make your own appointments online and to communicate via e-mail with the doctor.

Innovative doctor: Anchorage Daily News | adn.com

Hooray Dan!  Another doc not waiting for anyone’s permission or an act of Congress to take matters in his own hands and do what is right for his patients.

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Friday September 11, 2009 at 9:36

The tortured logic of medical tort reform

Being a doctor means my pulse races when I think of malpractice suits.  The response seems to have become hard-wired to my nervous system and at the first mention of tort reform parts of my brain that I don’t even seem to control jump to the fore shouting “You lie!”  (Oh, wait…. that was Wrong Way Wilson).

See what I mean?  It’s like a knee-jerk emotional response.  But when my heart stops palpitating I start to think about the logic:

We need tort reform so we can reduce unnecessary testing so that we can reduce costs.

Seems logical, right?  Let’s put aside for a minute the non partisan studies that deflate the premise:

The problem is, there’s little evidence that medical malpractice suits actually have much effect on the cost of health care. We first wrote about this back in 2004, when President Bush was making the claim. Although one 1996 study did find that so-called “defensive medicine” added between $60 billion and $108 billion per year to the cost of health care, more recent studies have disputed that assessment. In both 2004 and 2006, the nonpartisan Congressional Budget Office concluded that limiting medical malpractice claims would have little effect on the overall costs of health care. FactCheck.org

Let’s put the facts aside and follow the logic of ‘defensive medicine:’

  1. I’m a physician worried that I might get sued.
  2. I order unnecessary tests so that I’m less likely to get sued.
  3. The tests are unnecessary by definition - the patient doesn’t need them.  I’m doing them to defend against a possible lawsuit.
  4. Unnecessary tests come at the risk of unmasking spurious results (1/20 tests are ‘false positive’ - Take a simple blood test: a complete blood count (CBC) and blood chemistry.  These are made up of more than 20 separate tests, leading to ~64% probability of a false positive).
  5. Unnecessary tests come with some (sometimes nominal) risk to the patient.
  6. Spurious results require more testing and more intensive testing.
  7. Sometimes this more intensive testing leads to procedures and other interventions based on spurious results.
  8. These interventions come with some (not so nominal) risk to the patient.
  9. Because of my fear of lawsuits I have subjected my patient to unnecessary testing that can lead to spurious results that lead to unnecessary interventions that sometimes harm my patients.
  10. The patient didn’t need the testing in the first place, I only did the testing because I was afeared of lawsuits.
  11. I sometimes harm my patients based on stuff they didn’t need done.

That to me sounds like grounds for a lawsuit.

The very thing I try to prevent with ‘defensive medicine’ increases my risk of harming my patients and lawsuits.

I’m not trying to make light of a topic so emotionally laden for me and other physicians, but when we step back from the emotional front there certainly does appear to be a lack of logic at work.

Why not just start with doing the right stuff for people?

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Thursday September 10, 2009 at 9:22

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Thursday September 10, 2009 at 7:29

“Jens N. Olsgaard manned a community health center in Butte, Mont., where four of five patients had no insurance, and treatment was often structured around ability to pay. The students learned not only to deliver babies and suture wounds, but also to order unnecessary tests as protection against lawsuits, to hector specialists into seeing Medicaid patients, to match patients with prescriptions on Wal-Mart’s $4 list. And they saw firsthand what Mr. Olsgaard called “a tidal wave of chronic disease” — diabetes, hypertension, obesity, depression — that left many questioning how much any one physician could really accomplish. “I often wondered what we were actually doing to help people,” Mr. Olsgaard said.”

Summer of Work Exposes Medical Students to System’s Ills - NYTimes.com

Want a peek into the status quo of primary care?  Ever wonder why US outcomes lag so far behind that of the developed world while we spend 1.5x more per person on health care?

This is just the tip of the iceberg, folks.  The USS Health Care Titanic is full steam ahead.

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Wednesday September 09, 2009 at 16:19

Primary care is so much more than treating disease.  Treating disease is part of what we do but does not define what we do.

I’m fascinated by the studies that delve into what helps people do better with managing their conditions - be it diabetes or heart disease, exercise, or consistency in taking pills.

What fascinates me is what you find when you read studies that demonstrate an improvement in populations of patients with - for instance - diabetes.  Often we find that the intervention was some person or persons charged with doing extra stuff.

Some studies use diabetes educators to help teach diabetics more about their disease.  Good results lead the logical conclusion that we must all have diabetes educators if we hope to do a good job for people with diabetes.

Some studies show that telephone calls from health coaches lead to improvement in management of chronic pain.  Hey - let’s get health coaches!

Others demonstrate the value of cool technology:  “Look!  We put a registry in place to track patients with diabetes so we could remind them to get the care they need and we got good results!”

At the core of all of these is the basic premise that if we do a little more for people - remind them that we care and want to help, work with them to improve their understanding, provide consistent follow up and follow-through.

Good primary care is based on doing well for all of our patients not just those with diabetes, heart disease or a few other conditions.  Sequestering our resources in one or a few conditions makes us quasi-specialists.  Specialists have their place but it is not that of primary care.

If we want to effect the greatest change for the greatest possible population we serve we would do well to invest in improvement that accrues to our entire population and not just the lucky few.

Good primary care benefits society with improved population health outcomes at lower cost.  This is in part due to the role of primary care in understanding the importance of taking care of the whole person, not just an organ system.

This leads me to question why have we accepted a quality measurement paradigm that is specialty based and has almost no reflection of the systemic work we do in primary care?

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Tuesday September 08, 2009 at 6:44

“I can log in to my bank, company accounting system, 401k, kids school but there is nothing online for my doctor, it’s crazy.”

I live in this schizophrenic world of medicine where on one hand I have the exact same experience as this business guy who emailed me above, and on the other I’m in this priesthood of physicians, wrapped in my white robes (no hood, thank you) and there’s no chance I’d ever open myself to all this electronic communication.

Except I did.  Not with any fancy systems but by mashing together existing technology (imperfect EMR, an answering machine & cell phone, a really lame web site) I was able to pull off better communication without killing myself.  In fact I found the communication gratifying and my patients agreed.

Now I’m hanging out with Jay Parkinson & the hello health crew and it’s a whole new world baby.

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Monday September 07, 2009 at 15:31

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Monday September 07, 2009 at 9:01

“I am speaking out about how big for-profit insurers have hijacked our health care system and turned it into a giant ATM for Wall Street investors, and how the industry is using its massive wealth and influence to determine what is (and is not) included in the health care reform legislation members of Congress are now writing.”

Bill Moyers Journal Features CMD’s Wendell Potter | Center for Media and Democracy

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